Privacy Policy – Miracema-Nuodex
Who We Are
THE MIRACEMA-NUODEX (“Company”, “we”, “us” or “our”) processes your personal data in accordance with this Privacy Notice and in compliance with the relevant data protection laws, in particular Law No. 13,709/2018 – General Data Protection Law (“LGPD”). This Notice provides the necessary information about your rights and obligations, and explains how, why and when we process your personal data.
THE Miracema-Nuodex Chemical Industry Ltd. is established in Avenida Ricardo Bassoli Cezare 15, 13050-080, Campinas, SP, and we are a company registered under number 46.040.242/0001-00. We act as Controller when processing your personal data.
Who this Privacy Policy applies to
This policy is aimed at our company's customers as well as the general public who contact us and interact with our agents, systems, Portal, blogs and social networks.
Information we collect
The Company processes your personal information to fulfill our contractual legal obligations and to provide you with our products and services. We will never collect unnecessary personal data, and we will not process your information in any ways other than those specified in this Notice.
The personal data we collect are:
Name
Phone number
Position and company where you work
Date of birth
Gender
Address (for deliveries)
ID and CPF (purchase of products)
Observations (in the contacts you make with us)
We collect information in the following ways:
Online forms on our website
Contact by phone or WhatsApp
How we use your personal data
We take your privacy very seriously! Therefore, we will not disclose or share your data without your prior consent, except in compliance with the law or court order, in which cases you, the data subject, will be duly notified. We keep your data for the period necessary for us to achieve the purpose(s) specified in this Notice. If you receive our promotional offers and marketing, you may request to be removed from our mailing list at any time.
The purposes and reasons for processing your personal data are detailed below:
User identification, based on legitimate interest;
Compliance with legal record-keeping obligations established by the Internet Civil Rights Framework (Law No. 12,965/2014);
Sending information about commercial operations (purchases and sales), based on the execution of a contract;
Allowing access to the products and services offered through the website, as well as responding to messages sent via our contact form on our website, based on legitimate interest;
Scheduling a commercial visit to your company, based on legitimate interest;
Carrying out delivery to your address, based on the execution of a contract;
Billing for your purchases of our products, based on the execution of a contract;
Evaluation and forwarding of commercial proposals, based on legitimate interest;
Occasionally, we may send you marketing information about matters of interest to you. This information will not be intrusive and is processed on the basis of our legitimate interests. You can opt out of receiving this information at any time.
Finally, if you are a sales representative, we collect your personal data to enable the exchange of customer personal data, based on the execution of the contract between you and our company.
Your Rights
You have the right to access any personal information we process about you, and you can also request information about:
What personal data we have about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data were/will be disclosed
How long we intend to store your personal data
If we do not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will endeavour to do so as soon as reasonably practicable, unless there is a valid reason for not doing so. In the event of the latter situation, you will be notified accordingly.
You also have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with data protection legislation, as well as the right to object to any direct marketing. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. We do not currently carry out any automated decision-making on your personal data.
If we receive a request from you to exercise any of the above rights, we may ask you to confirm your identity before we act on your request. This confirmation is necessary to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We share your data only and exclusively to fulfill the purposes listed in this Notice. Therefore, this sharing is carried out in the following cases:
| Holder | Purpose | who receives the data | Legal Basis |
|
Potential or existing client of our company |
business opportunity (proposals) | Our Commercial |
– Legitimate Interest |
| compliance with a court/administrative order or legal/regulatory obligation | Judicial or Government Authorities |
– Regular exercise of rights in judicial, administrative or arbitration proceedings |
|
| sending commercial proposals | Our Commercial |
– Legitimate Interest |
|
| establishment, review and assessment of potential disputes in the contract for the commercialization of products & services | Law firm |
– Contract execution |
|
| identification and delivery data of the person who purchased products & services |
Our Commercial |
– Contract execution (purchase) |
|
| Sales Representative and Representative's Clients | information about the Representative and its Clients | Our Commercial |
– Contract execution |
The Company uses the third parties listed below to provide the services indicated. Please note that all processors acting on our behalf only process your data in accordance with our instructions and fully comply with this Privacy Notice, as well as data protection legislation and any other appropriate confidentiality and security measures.
Safeguard Measures
We take your privacy seriously and take all reasonable steps and precautions to protect your personal data. We work hard to protect you and your personal data from unauthorized access, accidental or unlawful alteration, disclosure or destruction of your personal data, and we have multiple layers of security measures in place, including:
https redirection
Firewall
Antivirus
Daily backup
Centralized access management
Transfers Outside Brazil
Personal data in Brazil is protected by the General Data Protection Law, but some other countries may not necessarily have the same high standard of protection for your personal data.
The Data collected will be stored in the Company's database, on servers located in Brazil, as well as in an environment using resources or servers in the cloud (cloud computing), which may require a transfer and/or processing of this data outside of Brazil, provided that they provide an adequate level of protection.
We use some products or services (or parts thereof) that may be hosted in the United States of America (USA), which means that we may transfer any information sent to us by you outside of Brazil for the purposes set out below:
Office 365 email and storage service
Consequences of not providing your data
You are not obliged to provide us with your personal data. However, as this information is necessary for us to provide you with a quote for the products and services you have selected, invoice and deliver them, as well as respond to your contact messages, we will not be able to offer some/all of our services without your data.
Legitimate Interests
As noted in the “How we use your personal data” section of this Notice, we occasionally process your personal data under the legal basis of legitimate interest. In such cases, we carry out a full assessment of these legitimate interests through an appropriate procedure and documentation (Legitimate Interests Assessment – LIA) to ensure that we meet your expectations, always based on the proportionate and appropriate processing of your data.
Changes
The Company may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be available on our Portal. The last date of modification of the Privacy Policy will always be indicated in the header of this document.
How long do we keep your data?
We only retain your personal data for as long as is necessary to achieve our purposes, and we have strict review and retention policies in place to comply with these obligations. We are required by Brazilian tax law to retain your personal data used in invoices for a minimum of 5 years, after which your data will be deleted.
For direct marketing and technical support history, we will retain this data for a period of ten years, or until you exercise your right to object and/or withdraw your consent.
Finally, browsing data will be kept in compliance with the deadlines set out in the Internet Civil Rights Framework (Law No. 12,965/2014), as well as any specific legislation.
Right to make a complaint
The Company only processes your personal data in accordance with this Privacy Notice and in accordance with the applicable data protection legislation. If you have any questions, observations or even requests related to the processing of your personal data, we have a specialized team ready to assist you! This contact should be made directly through the channel:
DPO = Jean Boudoy
lgpd@miracema-nuodex.com.br
Legislation and Jurisdiction
The Company's Privacy Notice is governed, interpreted and executed in accordance with national legislation, especially in accordance with Law No. 13,709/2018 (General Personal Data Protection Law – LGPD) and is intended to demonstrate its commitment to its associates and other interested parties.
For any complaint or controversy arising from the use and interpretation of any content made available through this Portal, the Court of the District of Matão, SP is elected.